Terms & Conditions

A’alda Vet India Private Limited (“us”, “we”, or “DCC”, which also includes its affiliates) is the author and publisher of the internet resource www.dccpets.in (“Website”) on the world wide web as well as the software and applications provided by DCC, including but not limited to the mobile application ‘DCC PetConnect’ (together with the Website, referred to as the “Services”).


    • Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.dccpets.in/privacy-policy (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by DCC. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and DCC in connection with your visit to the Website and your use of the Services (as defined below).
    • The Agreement applies to you whether you are;
      • A representative or affiliate of the Patient, searching for Services through the Website (“End-User”, “you” or “User”); or
      • Otherwise a user of the Website (“you” or “User”).
      • This Agreement applies to those services made available by DCC on the Website, which are offered to the Users (“Services”), including the following:
      • For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) to make appointments with DCC.
    • The Services may change from time to time, at the sole discretion of DCC, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
    • This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at info@dccpets.in.
    • By downloading or accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, and Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.
    • We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
    • You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
    • Your access to use of the Website and the Services will be solely at the discretion of DCC.
    • The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
      • the Indian Contract Act, 1872,
      • the (Indian) Information Technology Act, 2000, and
      • the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).


    You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to DCC that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.


      • The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.
      • DCC may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of DCC’s services and to build new services.
      • The Website allows DCC to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Doctors and their practice.
      • The Privacy Policy sets out, inter-alia:
        • The type of information collected from Users, including sensitive personal data or information;
        • The purpose, means and modes of usage of such information;
        • How and to whom DCC will disclose such information; and,
        • Other information mandated by the SPI Rules.
      • The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:
        • the fact that certain information is being collected;
        • the purpose for which the information is being collected;
        • the intended recipients of the information;
        • the nature of collection and retention of the information; and
        • the name and address of the agency that is collecting the information and the agency that will retain the information; and
        • the various rights available to such Users in respect of such information.
      • DCC shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to DCC or to any other person acting on behalf of DCC.
      • The User is responsible for maintaining the confidentiality of the User’s account access information and password if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify DCC of any actual or suspected unauthorized use of the User’s account or password. Although DCC will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of DCC or such other parties as the case may be, due to any unauthorized use of your account.
      • If a User provides any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current or incomplete), or DCC has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, DCC has the right to discontinue the Services to the User at its sole discretion.
      • DCC may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
      • DCC assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.
      • If DCC determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, DCC reserves the right to immediately suspend your access to the Website or any of your accounts with DCC and makes such declaration on the website alongside your name/your clinic’s name as determined by DCC for the protection of its business and in the interests of Users. You shall be liable to indemnify DCC for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected DCC or its Users.


    • DCC enables Users to book an appointment through the Website.
      • DCC will ensure Users are provided confirmed appointment on the Book facility. However, DCC has no liability if such an appointment is later cancelled or if the Doctor is not available for appointment.
      • If a User has utilized the telephonic services, DCC reserves the right to share the information provided by the User with the Doctor and store such information and/or conversation of the User with the Doctor, in accordance with our Privacy Policy.
      • Users are allowed to provide feedback about their experiences with the Doctor, however, the User shall ensure that, the same is provided in accordance with applicable law.
      • In case of a ‘Patient-No-Show’ (P.N.S), where the User does not show-up at the concerned DCC clinic/hospital:
        • User’s account may be temporarily disabled from booking further online appointments on www.dccpets.in for next four (4) months, in case of, three(3) Valid PNS.
        • Patient- No-Show (P.N.S) for the purposes of these Terms and Conditions, is defined as, any instance where a User, who booked an appointment on the Website using the Book Appointment facility, has not turned up for the appointment without cancelling, rescheduling, or informing the Doctor in advance about the same.
      • Following instances, solely at the discretion of DCC, would be construed as valid cases of PNS (“Valid PNS”), in which case the User shall be penalized:
        • In case User responds to the PNS Communication with below reasons:
          • Forgot the appointment
          • Busy with other work; or such other reasons (which DCC at its discretion decides to be a valid reason to not show up).
          • Where the User has booked a paid appointment and is unable to visit the Doctor, due to such genuine reasons of sickness etc. at the sole discretion of DCC, pursuant to conducting of investigation, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.


    • In the event that, the Doctor with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at info@dccpets.in within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Doctor, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under the above Clause.
    • Users will not be entitled for any refunds in cases where, the Doctor is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Doctor.


    • It is hereby expressly clarified that, the Information that you obtain or receive from DCC, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, provided on the Website. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.


    • The contents listed on the Website are (i) User generated content, or (ii) belong to DCC. The information that is collected by DCC directly or indirectly from the End- Users shall belong to DCC. Copying of the copyrighted content published by DCC on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and DCC reserves its rights under applicable law accordingly.
    • DCC authorizes the User to view and access the content available on or from the Website solely for booking appointments and communicating only as per this Agreement. The contents of the Website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement, and assembly of content on the Website (collectively, “DCC Content”), are the property of DCC and are protected under copyright, trademark and other laws. User shall not modify the DCC Content or reproduce, display, publicly perform, distribute, or otherwise use the DCC Content in any way for any public or commercial purpose or for personal gain.
    • User shall not access the Services for purposes of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive purposes.


    • DCC may provide End-Users with a free facility known as ‘Records’ on its mobile application ‘DCC’. Information available in your Records is of two types:
      • User-created: Information uploaded by you or information generated during your interaction with DCC ecosystem, eg: appointment, medicine order placed by you.
      • Practice-created: Health Records generated by your interaction with a DCC Doctor.
    • Your Records is only created after you have signed up and explicitly accepted these Terms.
    • The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, DCC is not liable for any interruption that may be caused to your access of the Services.
    • It is your responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. DCC is not responsible for any loss or inconvenience caused due to your failure in updating the contact details with DCC.
    • DCC is not liable if for any reason, Health Records are not delivered to you or are delivered late despite its best efforts.
    • DCC is not responsible or liable for any content, fact, Health Records, medical deduction, or the language used in the Health Records whatsoever.
    • DCC has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.
    • DCC will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.
    • You agree and acknowledge that DCC may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.


    • Users are prohibited from:
      • violating or attempting to violate the integrity or security of the Website or any DCC Content;
      • transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by DCC;
      • intentionally submitting on the Website any incomplete, false or inaccurate information;
      • using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
      • attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
      • copying or duplicating in any manner any of the DCC Content or other information available from the Website;
      • framing or hot linking or deep linking any DCC Content.
      • circumventing or disabling any digital rights management, usage rules, or other security features of the Software.
    • In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, DCC has the right to immediately terminate the access or usage rights of the User to the Website and Services and to remove non-compliant information from the Website.
    • DCC may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. The SPI Rules only permit DCC to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by DCC as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between DCC or any person on its behalf and the User or where the User has consented to data transfer.
    • DCC respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights


    • DCC reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,
      • Such User breaches any terms and conditions of the Agreement;
      • A third party reports violation of any of its right as a result of your use of the Services;
      • DCC is unable to verify or authenticate any information provide to DCC by a User;
      • DCC has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
      • DCC believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for DCC or are contrary to the interests of the Website.
    • Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.


    • In no event, including but not limited to negligence, shall DCC, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:
      • any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website;
      • any unauthorized access to or alteration of your transmissions or data; or
      • any other matter relating to the Website or the Service.
    • In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only).


    DCC may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.


    • You agree that this Agreement and any contractual obligation between DCC and User will be governed by the laws of India.
    • Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by DCC. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Delhi. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
    • Subject to the above Clause, the courts at Delhi shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.


    • If a User has any questions concerning DCC, the Website, this Agreement, the Services, or anything related to any of the foregoing, DCC customer support can be reached at the following email address: info@dccpets.in or via the contact information available from website.
    • In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website or the service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at:
      Name: Shiv Whorra
    • In the event you suffer as a result of access or usage of our Website by any person in violation of Rule 3 of the IG Rules, please address your grievance to the above person.


    If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

  16. WAIVER

    No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by DCC. Any consent by DCC to, or a waiver by DCC of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

We are here for your pet's needs

DCC PetConnect, out mobile application is coming soon on the Apple App Store & Google Play Store. Stay tuned for updates.