Privacy Policy
How DCC Animal Hospital collects, uses, and protects your personal information.
1. Who We Are
DCC – Dogs, Cats & Companions Pvt. Ltd. ("DCC", "we", "our") operates veterinary clinics in Gurugram, Delhi (Uday Park & Greater Kailash II), Rewari, and Jaipur, and provides online veterinary services via dccpets.in. Our registered address is Jagdamba Farm, Carterpuri Marg, Sector 23A, Gurugram, Haryana 122017.
2. Information We Collect
Personal Information
- Name, email address, phone number
- Message or enquiry details you submit through our contact and booking forms
Pet Information
- Pet name, species, breed, age, weight
- Medical history, vaccination records, lab reports
- Photos or videos shared during telehealth consultations
Payment Information
We do not store your card details on dccpets.in. Appointment and telehealth payments are processed through the secure payment gateway integrated with our booking and patient portal (book.dccpets.in / portal.dccpets.in).
Usage & Technical Data
- IP address, browser type, device type, operating system
- Pages visited, time spent, referring URLs
- Appointment and booking history on the portal
3. How We Use Your Information
- To book and manage veterinary appointments
- To provide telehealth consultations and issue digital prescriptions
- To send appointment reminders via SMS and WhatsApp
- To maintain your pet's health records in our system
- To process payments and send invoices
- To improve our website and services through analytics
- To send you service updates or promotional offers (only with your consent)
- To comply with legal and regulatory obligations
4. Data Sharing
We never sell your personal data. We share it only in these limited circumstances:
- Our veterinarians and staff — to provide care
- Diagnostic labs and pharmacies — to fulfil prescriptions and tests
- Payment gateway providers — for secure processing of appointment and telehealth payments
- Vercel Web Analytics — aggregated, anonymised usage data only
- Legal authorities — if required by law, court order, or regulatory authority
5. Data Retention
We retain your personal data for as long as you maintain an account with us, plus 5 years thereafter as required by veterinary and medical record-keeping regulations in India. Pet health records may be retained for longer where legally required. You may request deletion of non-medical data at any time.
6. Your Rights
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Erasure — request deletion of your personal data (subject to legal requirements)
- Grievance — raise a complaint with our Data Grievance Officer
- Nomination — nominate a person to exercise your rights in case of incapacity
To exercise any of these rights, email us at info@dccpets.in with subject "Data Request". We will respond within 30 days.
7. Data Security
We implement reasonable security measures to protect your data, including SSL/TLS encryption for data in transit and restricted, role-based staff access to patient and pet records — staff can only see what they need to provide care. Despite these measures, no internet transmission is 100% secure. We will notify you promptly if a data breach affects your information.
8. Cookies
We use cookies on dccpets.in for essential functions, analytics, and personalisation. For full details, please read our Cookie Policy.
9. Children's Privacy
Our website is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately at info@dccpets.in.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified by email or a prominent notice on dccpets.in. The "Last updated" date at the top reflects the most recent version.
11. Contact & Grievance Officer
- Data Grievance Officer: DCC Privacy Team
- Email: info@dccpets.in
- Phone: 9311560101
- Address: Jagdamba Farm, Carterpuri Marg, Sector 23A, Gurugram, Haryana 122017
- Response time: Within 30 days