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Cancellation and Refund Policy

A’alda Vet India Private Limited (“us”, “we”, or “DCCAH”, which also includes its affiliates) is the author and publisher of the internet re- source www.dccpets.in (“Website”) on the world wide web as well as the software and applications provided by DCCAH, including but not limited to the mobile application ‘DCC PetConnect’ (“Application(s)”).
  1. In the event that, the Doctor with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at info@dccpets.in within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) bus- ness days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Doctor, without cancelling the appointment beforehand, the amount will not be re-funded, and treated as under the above Clause.

  2. In the event that, the Doctor with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at info@dccpets.in within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) bus- ness days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Doctor, without cancelling the appointment beforehand, the amount will not be re-funded, and treated as under the above Clause.

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